Crucial Conversations Tools for Talking When Stakes Are High is both a New York Times and a Washington Post best-seller. Read it and see why.

What does this book cover?

Especially in a busienss context, some conversations have a lot more riding on them than others. Make sure you have the skills you need. This revised 2^nd edition of Crucial Conversations Tools for Talking When Stakes Are High (Business Books) looks at the core concepts of professional communications and offers clear advice on improving the quality of your conversations.

Crucial Conversations Tools for Talking When Stakes Are High includes all new content on:

• Becoming more persuasive, but at the same time less abrasive
• Making an environment where people feel safe to talk about anything
• Techniques for meeting hurt feelings and anger with powerful, meaningful dialogue
• Strategies for truly high-stakes conversations

About the Author

Al Switzler, Joseph Grenny, Kerry Patterson and Ron McMillan are a skilled writing team. They have co-authored many boos in the field of professional communication, such as Influencer: The New Science of Leading Change, Crucial Conversations, How to Talk to Anyone and Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior.

Crucial Conversations Tools for Talking When Stakes Are High gives you to tools you need to thrive in professional communications.