Mastering Communication at Work explores the complex world of professional communications, helping you thrive in a leadership or management role in nearly any industry.

What does this book cover? 

Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence is part of the very well-received Business Books series. These books are designed to help business students and working professionals gain the skills they need to thrive. It even offers in-depth case studies demonstrating how these tools can be applied in real life.

Specifically, Mastering Communication at Work: How to Lead, Manage, and Influence features sections designed to help you:

• Validate in conversation, and match the tendencies of your listeners
• Avoid defensiveness and stick to old-fashioned assertiveness
• Apply these concepts via both personal and digital communication channels

About the Author

John Wortman is the principal at the Muse Arts, LLC think tank and leadership consultancy. He has worked for organisations in the public, private and not-for-profit sectors. Ethan F Becker is both the President and Senior Trainer at the oldest communication training firm in the States, Speech Improvement Company, Inc.

Mastering Communication at Work is a great way to learn the finer points of professional communication as well as picking up key management skills.